Maxim99 takes every piece of information you entrust to us seriously. This document clearly explains how we collect, use, store, and protect the personal data of all members in Malaysia.
Important Note: By using the Maxim99 platform, you agree to this privacy policy. Please read this document carefully so you understand your rights and responsibilities regarding your personal data.
Maxim99 ("Platform", "we") is an online wagering platform operating for members in Malaysia. We understand that your trust is the most valuable asset we hold, and protecting your privacy is our top priority in every aspect of our operations.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It explains in detail the types of information we collect, the purpose of collection, how we use and protect it, and your rights as a data subject.
We are committed to never selling, renting, or disclosing your personal data to third parties for marketing purposes without your explicit consent. All data processing at maxim99 is carried out based on legitimate operational needs, legal compliance, or consent voluntarily given by members.
Maxim99 Guarantee: Your personal data is never sold to advertisers or third-party companies. We only share information when it is strictly necessary to process transactions or comply with legal requirements.
Maxim99 collects information necessary to provide services, ensure platform security, and fulfill legal obligations. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Name, IC number, date of birth | KYC verification & legal compliance |
| Contact Information | Email, phone number | Account communications & support |
| Financial Data | Bank accounts, e-wallets | Deposit & withdrawal processing |
| Technical Data | IP, device, browser | Security & fraud detection |
| Game Data | Betting history and wins | Compliance, audit & support |
Every piece of information we collect is used for legitimate and transparent purposes. maxim99 does not use your data for any purpose not stated in this policy without obtaining your consent first.
Marketing: If you have agreed to receive marketing communications, we may send you promotional offers and new product information. You can withdraw this consent at any time through your account settings or by contacting our support team.
Maxim99 does not sell or trade your personal data. However, in certain limited circumstances, we may need to share information with the following parties:
We work with carefully selected service providers to support platform operations, including payment processors, cloud service providers, and gaming software vendors. All third parties are bound by strict confidentiality agreements and are only permitted to process your data according to our instructions.
We may disclose your information to government authorities or law enforcement when required to do so by law, court order, or to protect the rights and safety of our platform and members.
In cases where there is reasonable suspicion of fraudulent activity or serious money laundering, Maxim99 reserves the right to share necessary information with relevant fraud prevention bodies and financial authorities.
International Data Transfers: Some of our service providers operate outside Malaysia. In such cases, we ensure that protection equivalent to Malaysia's PDPA standards is fully upheld through comprehensive data processing agreements.
Maxim99 continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we employ include:
While we take all reasonable steps to protect your data, no system is 100% immune. We encourage you to take personal precautions as well, such as using a strong password and avoiding accessing your account over public Wi-Fi networks.
Maxim99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our site.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.
Maxim99 only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account records | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | Audit & legal requirements |
| KYC Documents | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 3 years | Dispute references |
| System log data | 12 months | Security & forensics |
Once the specified retention period has elapsed, your data will be securely deleted or anonymised so it can no longer be linked back to your identity.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by Maxim99. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any personal data that is inaccurate or out of date.
You may request deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact our privacy team via live chat or support email. We will respond to your request within 14 business days.
Maxim99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via:
Continued use of the maxim99 platform after any changes are published constitutes your acceptance of the updated policy. If you disagree with the changes, please stop using the platform and contact us to close your account.
We recommend reviewing this Privacy Policy page periodically, especially when you receive a change notification from us.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is here to help.
When contacting us regarding privacy, please provide your account username and a brief description of the issue you wish to raise so we can assist you more quickly and accurately.
If you are not satisfied with our response, you have the right to lodge a formal complaint with the Malaysia Personal Data Protection Department or the relevant enforcement authority in your jurisdiction.
We don't just comply with the law — we go beyond the minimum standards to ensure your privacy is genuinely protected.
All sensitive data is encrypted using AES-256, the same standard used by leading banking institutions and government agencies worldwide.
Our privacy policy is built on Malaysia's Personal Data Protection Act 2010. We ensure all data handling processes fully comply with local requirements.
Our core principle — your personal data has never been and will never be sold to advertisers, data brokers, or any third party for commercial purposes.
Our security system monitors any unauthorised access attempts in real time, keeping your account protected even while you sleep.
Through your account settings, you can manage your privacy preferences, withdraw marketing consent, and request a copy or deletion of your own data.
Maxim99's security infrastructure is regularly tested by independent third-party auditors to ensure your data protection remains at the highest standard.
Register your Maxim99 account with confidence — your privacy is our priority. Secure platform, encrypted transactions, 24/7 support in English and Bahasa Malaysia.